Key Account Manager
About this role
Carnival Corporation & plc is excited to announce: We are hiring a Key Account Manager to join our Seabourn Team. This full-time permanent position will be based in either Brisbane or Gold Coast and report directly to the Senior Key Account Manager. In this role, you will be responsible for managing and growing a portfolio of high-value travel trade accounts across QLD and VIC by building strong relationships, driving revenue, and increasing market share for Seabourn. You will develop and execute strategic account plans, deliver tailored sales presentations, negotiate group bookings and rates, and collaborate closely with internal teams and external partners to ensure seamless execution of marketing campaigns and onboard experiences. The role involves regular data analysis and reporting to inform decision-making, while also representing the brand at trade events and maintaining a deep understanding of client needs and industry trends.
First things first, check out what is on offer!
- Competitive base + super + bonus.
- Work life balance – 9 day (compressed hours) working fortnight with full time pay. Yes, that's a long weekend every fortnight!
- Brisbane/Gold Coast based opportunity
- Fantastic discount on cruises, onboard product launches, airline, and Hotel discounts through our partners.
- Click to see more benefits!
Your key responsibilities will include but will not be limited to:
- Managing and developing strategic, long-term relationships with allocated trade accounts to drive sales performance.
- Executing account strategies that grow revenue, increase Seabourn's market share, and maximise client engagement.
- Delivering compelling sales presentations and negotiating effectively to secure group bookings and special rate agreements.
- Collaborating cross-functionally with Sales, Marketing, Onboard Events, and international teams to deliver end-to-end service excellence.
- Leading joint marketing initiatives and ensuring trade partners are equipped with the tools and support to succeed.
- Monitoring account performance, conducting in-depth data analysis, and using insights to guide strategy and reporting.
- Acting as a trusted partner to clients, educating them on the Seabourn product and driving loyalty through a consultative approach.
About You:
You thrive on building strong, strategic relationships with key trade partners, consistently exceeding revenue targets, and becoming a trusted advisor within the industry. You will proactively identify growth opportunities, deliver tailored sales strategies, and drive engagement with Seabourn's luxury cruise offering. You will work collaboratively across internal teams to execute seamless marketing and operational plans, while using data insights to inform decisions and track performance. Ultimately, success is defined by increased market share, strengthened client loyalty, and a reputation for delivering commercial impact and exceptional customer experiences.
To be successful in this role you will need to demonstrate:
- 5+ years of proven Key Account Management experience
- Experience in B2B sales and account management within the luxury travel, cruise, or hospitality sectors.
- Demonstrated success growing revenue through strategic account management and solution-based selling.
- Excellent negotiation and communication skills, with the ability to influence senior stakeholders and close deals.
- Strong commercial acumen and the ability to draw actionable insights from data and reporting.
- Experience with POLAR (similar Salesforce) and a sound understanding of group operations and travel agency distribution models.
- Confidence in public speaking, presenting, and representing the brand at events, seminars, and trade shows.
- High level of organisation, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
- Willingness to travel regularly and work evenings or weekends as needed.
Qualifications:
- Bachelor's Degree or equivalent professional experience.
We are seeking someone with the right attitude to fit into our fun and supportive culture so, if you meet the above requirements, have a down to earth personality and solid work ethic, please send your application for consideration. Only suitable candidates will be contacted.
About Us:
Carnival Corporation & plc is part of the worlds' leading cruise holiday company, representing iconic brands including Carnival Cruise Lines, Princess Cruises, Cunard, Costa, P&O World Cruising, AIDA, Holland America Line and Seabourn. It's an exciting time to join the local team! At Carnival we pride ourselves on promoting an inclusive and flexible workplace culture where individual differences are valued.
- We at Carnival Corporation & plc promote diversity and inclusion and encourage applications from all backgrounds and communities, including Aboriginal and Torres Strait Islander communities, the LGBTQIA+ community, and people living with a disability.
- Suitable candidates will undergo background checks, which may include police checks, skills assessment/testing, and reference checks. There will be a one interview process
- Only approved recruiters on our panel will be engaged, and unsolicited resumes from agency recruiters will not be accepted.
