Job Details

Location:	Sydney
Category:	Sales
Position Type:	Full Time
Job Reference:	CAR/CAR/1817EX
Attachments:	No File Attached

Carnival Australia is thrilled to announce an exciting opportunity: We are hiring a full-time, permanent Sales Support & Engagement Coordinator for our Carnival Cruise Line brand!

Based in our Chatswood, Sydney office and reporting to the Trade Engagement Manager, you will play a crucial role in delivering exceptional service and support through our Inside Sales inbox, ensuring travel agents have everything they need to succeed. You'll be instrumental in promoting our key messages, campaigns, and programs, driving engagement, brand awareness, and demand within the travel agent community. In addition, you'll provide strong support to our CCL Sales Team, working together to achieve our shared goal of delivering unforgettable cruise experiences to travellers worldwide.

First things first, check out what is on offer!

• Competitive base + super.
• Work life balance – 9 day (compressed hours) working fortnight with full time pay. Yes, that's a long weekend every fortnight!
• Offering a hybrid work model – 2 days WFH and 3 days Office.
• Fantastic Chatswood office location close to shops, public transport, restaurants, gyms and more!
• Fantastic discount on cruises, onboard product launches, airline, and Hotel discounts through our partners.
• Click to see more benefits!

Your key responsibilities will include but are not limited to:

• Manage travel agent inquiries via email and phone, ensuring prompt and efficient resolution of queries.
• Oversee the sales support inbox, escalate complex issues, and distribute key messages and marketing materials to trade partners.
• Assist agents and internal teams with system support, including access, payments, and general account queries.
• Support the Trade Engagement Manager in building and managing the FUNzone Facebook group, driving promotions, and maintaining consistent brand messaging.
• Assist with planning and executing trade events, including travel and after-hours support as needed.
• Manage and update GoCCL.com.au content, collaborate on travel agent co-op campaigns, webinars, and training videos.
• Coordinate with trade support and reservation teams to resolve issues and support BDMs in addressing trade queries.
• Participate in store visits and agent training sessions and handle additional sales-related tasks as needed.

About You:

You will possess excellent communication and organisational skills, with a strong background in customer service. You will be adept at managing inquiries, resolving issues, and ensuring timely distribution of key materials. If you're savvy with social media and love getting creative with marketing campaigns and events, you're exactly who we're looking for! Your tech skills, attention to detail and proactive attitude will set you apart. Plus, you will demonstrate flexibility, including the willingness to travel and work outside regular hours to support trade events. FUN Team player? Absolutely! Your ability to collaborate seamlessly with others will be crucial to ensuring success in this role.

To be successful in the role, you will have demonstrated:

• 1 year of customer service experience in a sales environment is essential.
• Previous experience in travel or cruises is advantageous.
• Familiarity with reservation or booking systems is highly valued.
• Exceptional written and verbal communication skills are a must.
• Proficiency in Microsoft Office Suite especially Excel and PowerPoint, is required.
• Strong interpersonal skills with the ability to build relationships with both internal and external stakeholders.
• Adaptability and the ability to thrive under pressure.
• Willingness to attend and work at trade events.
• Flexibility to work outside of business hours and travel.

We are seeking someone with the right attitude to fit into our fun and supportive culture so, if you meet the above requirements, have a down to earth personality and solid work ethic, please send your application for consideration. Only suitable candidates will be contacted.

About Us:

Carnival Cruise Line is part of the Carnival Corporation, the worlds' leading cruise holiday company. It's an exciting time to join the local team! We pride ourselves on promoting an inclusive and flexible workplace culture where individual differences are valued.

• We at Carnival Cruise Line promote diversity and inclusion and encourage applications from all backgrounds and communities, including Aboriginal and Torres Strait Islander communities, the LGBTQIA+ community, and people living with a disability.
• Suitable candidates will undergo background checks, which may include police checks, skills assessment/testing, and reference checks.
• In setting expectations, there will be a two-stage interview process at the Chatswood Sydney office.
• Only approved recruiters on our panel will be engaged, and unsolicited resumes from agency recruiters will not be accepted.