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Director of Food & Beverage and Product Development

Posted on 14-May-2024
Application Close Date: 04-Jun-2024
Job Details
Hotel, Hospitality and Events
Position Type:
Full Time
Job Reference:
Note clipNo File Attached

Carnival Australia is excited to announce a fantastic opportunity for an adept Director of Food & Beverage and Product Development to join our esteemed P&O Australia team at our office in Chatswood, Sydney. This role is full-time and permanent, with direct reporting to the Vice President of Guest Experience – Hotel Operations. Your primary objective will be to ensure the profitability and exceedance of guest expectations in P&O Cruises Australia's onboard F&B services. Leading the charge in delivering innovative, top-notch, and consistently excellent F&B products and services across the entire fleet will be your key focus, all while upholding the company's environmental and public health standards.

First things first, check out what is on offer!

  • Competitive base + super + bonus.
  • Work life balance – 9 day (compressed hours) working fortnight with full time pay. Yes, that's a long weekend every fortnight!
  • Offering a hybrid work model – 2 days WFH and 3 days Office.
  • Fantastic Chatswood office location close to shops, public transport, restaurants, gyms and more!
  • Fantastic discount on cruises, onboard product launches, airline, and Hotel discounts through our partners.
  • Accredited as one of the best places to work in Australia in the Great Place to Work® survey 2023.
  • Nominated as one of the best places to work for Women in the Great Place to Work® survey 2023.
  • Click to see more benefits!

Your key responsibilities will include but are not limited to:

  • Lead operational activities, assignments, and projects for both shoreside and shipboard F&B management.
  • Manage a team of enthusiastic and highly skilled individuals.
  • Conduct a thorough review of all product offerings, processes, and policies to pinpoint areas for improvement and enhanced efficiency.
  • Develop long-term strategies to boost operational effectiveness and guest satisfaction in shipboard F&B departments.
  • Monitor all F&B costs to ensure operations stay within budget.
  • Accountable for achieving and increasing F&B revenue targets.
  • Conduct regular meetings with shoreside and shipboard hotel teams to convey policies, address issues, and coordinate solutions. Establish structured communication channels for seamless inter-team interaction.
  • Regularly benchmark the cruise and hotel industry to stay abreast of product, service, and technical innovations.
  • Provide insights on trends in food and beverage, hotel, and revenue areas, and evaluate their relevance to our product mix and onboard demographics.
  • Evaluate the current performance of all F&B product initiatives and suggest new ideas to enhance guest satisfaction (NPS).

About You:

In the role of F&B Director at P&O Australia, you will serve as a strategic leader, adept at delivering outcomes in a dynamic environment. Your proficiency in leveraging data analytics to enhance performance and spearhead innovative projects will be complemented by your dedication to fostering positive change and continuous improvement through collaboration with your team and stakeholders. Adept at clear communication and skilled in managing stakeholders effectively, you will thrive in high-pressure scenarios. This unique position amalgamates commercial acumen, hands on operations with a strong emphasis on people, allowing you to lead, communicate, and guide our onboard teams towards the achievement of our strategic objectives. It is a challenging yet rewarding position that thrives in a fast-paced environment, delivering exceptional guest experiences. To thrive in this capacity, you must demonstrate robust leadership, business acumen, influential capabilities, and the agility to adapt swiftly with an entrepreneurial mindset, setting you apart in your field.

To be successful in the role, you will have demonstrated:

  • 10 years Leadership and People management experience.
  • 10 years of Operational management experience in the Food & Beverage industry.
  • 5 years of experience in land-based Hotel operations across multiple venues
  • Mandatory experience with Stadiums or large catering companies.
  • Cruise industry experience is preferred, equivalent roles in tourism, hospitality, multichain hotel groups, or large catering companies are equally desirable.
  • In depth expertise in food and beverage operations, including supply chain logistics, cruise ship galley operations, and various dining venues.
  • Profound knowledge of beverage products, markets, pricing, trends, receiving, and inventory control procedures
  • Proven track record in introducing innovative products that positively impact financial results.
  • Skilled in building and leading successful teams through coaching and motivation.
  • Proficient in financial management, including budgets, accruals, and forecasting.
  • Commercial acumen for evaluating and negotiating agreements and contracts.
  • Proficient in project and time management with excellent verbal and written communication skills.
  • Flexibility to work varied hours, including weekends, and willingness to travel extensively (up to 70% of the time) with multiple days away from home.
  • Possession of a valid passport.

Along with your resume, please provide a cover letter clearly outlining your experience in relation to the above requirements. Only suitable candidates will be contacted. Previous applicants need not apply.

About Us:

Carnival Australia is part of the Carnival Corporation, the worlds' leading cruise holiday company, representing iconic brands including P&O Cruises, Princess Cruises, Cunard, Carnival Cruise Lines, Holland America Line and Seabourn. It's an exciting time to join the local team, with the resumption of cruising in Australia! At Carnival Australia we pride ourselves on promoting an inclusive and flexible workplace culture where individual differences are valued.

  • We at Carnival Australia promote diversity and inclusion and encourage applications from all backgrounds and communities, including Aboriginal and Torres Strait Islander communities, the LGBTQIA+ community, and people living with a disability. 
  • Suitable candidates will undergo background checks, which may include police checks, skills assessment/testing, and reference checks. 
  • In setting expectations, there will be a two-stage interview at the Chatswood Sydney office. 
  • Only approved recruiters on our panel will be engaged, and unsolicited resumes from agency recruiters will not be accepted.
  • Previous applicants need not apply.

Important Notice

Carnival Australia which operates P&O Cruises Australia is aware that some people have received emails claiming to offer employment positions with P&O Cruises Australia. These job offers are false and completely at odds with P&O Cruises' employment practices and have been reported to relevant authorities in Australia. P&O Cruises Australia does not send unsolicited emails offering job opportunities. Career opportunities at Carnival Australia are shown via this website. Should you receive an unsolicited email claiming to offer job opportunities at Carnival Australia or P&O Cruises Australia, you should not respond. Such approaches should be reported to relevant authorities in your country of origin.