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Key Account Manager

Posted on 24-May-2023
Application Close Date: 14-Jun-2023
Job Details
Position Type:
Full Time
Job Reference:
  • A close-knit, fast-paced dynamic team
  • Flexible work environment, including working a 9-day fortnight
  • Hybrid work model with 2 days WFH and 3 days in the office
  • Sydney based role, plenty of parking, close to restaurants, shopping, and train station

Carnival Australia are excited to announce: We are hiring a Key Account Manager to join our Princess Cruises sales team. Based in our office in Chatswood, Sydney, reporting to the Senior Director - Sales, Marketing & Service this permanent full-time opportunity is responsible for strengthening Princess Cruises' market leadership with our distribution partners across the Australia region. As the principle point of contact for key accounts, this role is accountable for business development and growth through planning, training, and marketing support, to achieve our financial objectives, market share and customer satisfaction.

First things first, check out what is on offer!

  • Competitive base + super
  • Named as one of the best places to work in Australia in the Great Place to Work® survey 2022.
  • Work life balance – 9 day (compressed hours) working fortnight with full time pay. Yes, that's a long weekend every fortnight!
  • Offering a hybrid work model – 2 days WFH and 3 days Office if based in Sydney
  • Fantastic Chatswood office location close to shops, public transport, restaurants, gyms and more!
  • An inclusive and diverse proud workforce with an amazing culture
  • Annual salary review based on personal and company achieved targets
  • Supportive Health & Wellbeing – physical, mental, and financial health benefits
  • Fantastic family & friends discount on cruises and onboard product launches
  • Airline and Hotel discounts through our partners
  • Supportive parental leave for both primary and non-primary carers
  • Reward & Recognition – attractive incentive schemes and recognition programs

Key responsibilities will include but are not limited to:

  • Develop and deliver strong business relationships & business plans with key accounts across Australia which maximise sales, deliver Princess Cruises revenue KPIs and build stronger partnerships.
  • Develop incentives promotional campaigns with key accounts to build their business and the Princess Cruises brands efficiently and effectively.
  • Develop regular program of training for product and sales staff within each key and wholesale account to ensure USPs, itineraries and product development are effectively communicated and drive the usage of our key sales tools across the networks.
  • Provide regular performance updates for each account, ensuring they understand the critical performance metrics with market benchmarks where appropriate.
  • Develop an annual A&P plan across all key account areas and manage the monthly A&P forecast across key accounts, to understand movements in forecast spend.
  • Provide regular reports and presentations to communicate key account performance
  • Identify new partnership opportunities to broaden our distribution, products and services to existing clients through the sales force.
  • Interstate travel with days away from home

About you:

You're a result driven, engaged, and resilient individual that loves working within a dynamic environment. You will have extensive experience as a Key Account Manager with a passion for the travel or cruise industry. You are confident working with and interpreting data, translating it into findings offering ideas and solutions for the business to make the best commercial decisions. You are resilient, driven and demonstrate a high level of customer focus with commercial acumen and a focus on achieving results, with strong influencing, negotiation skills and ability to close the deal. You will have strong internal relationship building skills, with the ability to work with peers across multiple disciplines within a matrix structure. You are a confident public speaker and enjoy the opportunity to present to broad audiences, taking pride in your follow through and have a voracious appetite for customer service.  Sound knowledge of the market, strong trade partnerships and the ability to be agile and pivot with an entrepreneurial spirit. As part of a close-knit team, your positive attitude and willingness to roll up your sleeves and get the work done will set you apart from your competitors. If you love travel, sales and account management, this opportunity is for you!

To be successful, we'd love to hear from people with:

  • 1-2 years' experience as a Key Account Manager
  • 4 years' experience in a business development or sales role across multiple distribution channels
  • Travel and Tourism industry preferred
  • High commercial acumen and a focus on achieving results; proven ability to set and drive the achievement of department objectives and KPIs
  • Strong business management and planning skills – financial acumen (forecasting and budgeting), marketing savvy, operational excellence, attention to detail.
  • Strong influencing and negotiation skills, with the ability to close the deal
  • Experience working cross functionally across a commercial team to develop and deliver strategic objectives
  • Intermediate MS Excel and PowerPoint
  • Proficient in Salesforce or exposure to a similar CRM
  • Internal relationship building skills, with the ability to work with peers across multiple disciplines within a matrix structure
  • Ability to travel and work outside of business hours, with days away from home
  • Valid passport and vaccination due to travel requirements

About Us:

Carnival Australia is part of the Carnival Corporation, the worlds' leading cruise holiday company, representing iconic brands including P&O Cruises, Princess Cruises, Cunard, Carnival Cruise Lines, Holland America Line and Seabourn. It's an exciting time to join the local team, with the resumption of cruising in Australia! At Carnival Australia we pride ourselves on promoting an inclusive and flexible workplace culture where individual differences are valued. We are committed to working with people's strengths and encourage applicants to approach us for any necessary adjustments.

*Carnival Australia promotes diversity and inclusion across our workplace and encourages applications from all backgrounds and communities including people from Aboriginal and Torres Strait Islander communities, the LGBTQIA+ community and people living with disability.

*As part of our recruitment process and commitment to safety, suitable candidates will be required to undertake background checks which may include a police check, skills assessment/ testing, and reference checks as part of your application process. In setting expectations, there will be a two-stage interview in the Chatswood Sydney office and an assessment.

*We will not be accepting unsolicited resumes from Agency recruiters. Any unsolicited resumes submitted will not be eligible for a placement fee. Only approved Recruiters on our panel will be engaged.

Important Notice

Carnival Australia which operates P&O Cruises Australia is aware that some people have received emails claiming to offer employment positions with P&O Cruises Australia. These job offers are false and completely at odds with P&O Cruises' employment practices and have been reported to relevant authorities in Australia. P&O Cruises Australia does not send unsolicited emails offering job opportunities. Career opportunities at Carnival Australia are shown via this website. Should you receive an unsolicited email claiming to offer job opportunities at Carnival Australia or P&O Cruises Australia, you should not respond. Such approaches should be reported to relevant authorities in your country of origin.