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Cruise Consultant

Posted on 01-Mar-2023
Application Close Date: 22-Mar-2023
Job Details
Call Centre & Customer Service
Position Type:
Full Time
Job Reference:
Note clipNo File Attached
  • Offering the option of full time WFH or full-time office based
  • Work 5 days a week in a rostered environment, between the hours of 8.30am - 7pm Mon-Fri and 9am - 5pm Sat.
  • Certified best place to work 2022

We have a fantastic opportunity for Cruise Consultants to join our dedicated close-knit team! This role will see you answering inbound calls & emails from customers, managing enquiries on existing bookings as well as making new sales on our incredible cruise holidays all while providing exceptional customer service.

First things first, check out what is on offer!

  • Competitive base + super
  • Named as one of the best places to work in Australia in the Great Place to Work® survey 2022.
  • Offering the option of full time remote or full-time office based
  • Fantastic Chatswood office location close to shops, public transport, restaurants, gyms and more!
  • An inclusive and diverse proud workforce with an amazing culture
  • Annual salary review based on personal and company achieved targets
  • Supportive Health & Wellbeing – physical, mental, and financial health benefits
  • Fantastic family & friends discount on cruises and onboard product launches
  • Airline and Hotel discounts through our partners
  • Supportive parental leave for both primary and non-primary carers
  • Reward & Recognition – attractive reward and recognition programs

Your key responsibilities will include but are not limited to:

  • Receive and respond to HAL inbound calls and enquiries
  • Respond to HAL customer & agent emails
  • Build and maintain relationships with all customers and colleagues
  • Meet targets set by the company and Team Leader
  • Consistently demonstrate excellent customer service

About You:

You will be a passionate about Customer service with a background in or passion for travel and tourism! You will have the confidence to build rapport & strong customer relationships over the phone. You are driven focused on results and committed to service excellence. As part of a close-knit team, your outgoing personality and willingness to roll up your sleeves and get the work done will set you apart from your competitors.

To be successful in the role, you will demonstrate:

  • Previous experience as a Cruise Consultant or in a contact centre customer service & sales environment
  • Customer service and sales experience, including a track record in achieving/exceeding targets
  • Outstanding communication skills, both verbal and written
  • Ability to work autonomously and part of a highly successful team
  • Excellent organisational and prioritisation skills, with the ability to coordinate multiple tasks
  • Confidence using a computer with intermediate MS Office
  • Strong administration, attention to detail and accuracy skills
  • Ability to work between the hours of 8.30am - 7pm Mon-Fri and 9am - 5pm Sat.
  • Ability to be in the office for 3 weeks product and systems training to ensure you are set up for success! 

We are seeking someone with the right attitude to fit into our fun and supportive culture so, if you meet the above requirements, have an outgoing  personality and solid work ethic, please send your application for consideration clearly noting your preference of working from home or in the office. Only suitable candidates will be contacted.

About Us:

For 150 years, Holland America Line has been a recognised leader in cruising, taking guests to exotic destinations around the world, delivered in a gracious and elegant style. Holland America Line's fleet of 11 modern classic ships cruise, travel to more than 425 ports of call in 100+ countries, on all seven continents. We are proud of our environmental program and as part of our collective social responsibility, the company, employees, and guests have joined to give back to communities and organizations around the world. Every Holland America Line employee is committed to providing a truly extraordinary experience for our guests. We look forward to welcoming you aboard! You will be a valued member of an exceptional team, representing two of the world's most popular cruise lines. Ready to join Holland America Line for a once-in-a-lifetime experience? 

*Carnival Australia promotes diversity and inclusion across our workplace and encourages applications from all backgrounds and communities including people from Aboriginal and Torres Strait Islander communities, the LGBTQIA+ community and people living with disability.

*As part of our recruitment process and commitment to safety, suitable candidates will be required to undertake background checks which may include a police check, skills assessment/ testing, and reference checks as part of your application process. 

*We will not be accepting unsolicited resumes from Agency recruiters. Any unsolicited resumes submitted will not be eligible for a placement fee. Only approved Recruiters on our panel will be engaged.

Important Notice

Carnival Australia which operates P&O Cruises Australia is aware that some people have received emails claiming to offer employment positions with P&O Cruises Australia. These job offers are false and completely at odds with P&O Cruises' employment practices and have been reported to relevant authorities in Australia. P&O Cruises Australia does not send unsolicited emails offering job opportunities. Career opportunities at Carnival Australia are shown via this website. Should you receive an unsolicited email claiming to offer job opportunities at Carnival Australia or P&O Cruises Australia, you should not respond. Such approaches should be reported to relevant authorities in your country of origin.