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Customer Communications Coordinator

Posted on 18-Jan-2023
Application Close Date: 08-Feb-2023
Job Details
Marketing and Communications
Position Type:
Full Time
Job Reference:
Note clipNo File Attached
  • A full time 12month max-term contract
  • Hybrid work model with 2 days WFH and 3 days in the office
  • A great opportunity for a passionate Customer Communications Coordinator to join at an exciting time for the cruise industry

Due to an exciting time in our team members life, we have an opportunity for a Customer Communications Coordinator to join the team on a 12-month maternity leave contract. Based in our Chatswood office, you will be responsible for the timely delivery of effective internal and external communications including guest impacting events; knowledge management; change projects and initiatives; and proactive communications (digital content for our website, app and virtual agent, emails, forms and other standard collateral and letters).

First things first, check out what is on offer!

  • Competitive base + super + employee benefits and more!
  • Named as one of the best places to work in Australia in the Great Place to Work® survey 2022.
  • Work life balance – 9 day (compressed hours) working fortnight with full time pay. Yes, that's a long weekend every fortnight!
  • An inclusive and diverse workforce
  • Supportive Health & Wellbeing – physical, mental, and financial health benefits
  • Fantastic family & friends discount on travel, on-board discount and attendance to product launches
  • Reward & Recognition – attractive incentive schemes and recognition programs

Your key responsibilities will include but are not limited to:

  • Ensure communication requirements are achieved in a timely manner
  • Communicate and escalate communication issues and risks as appropriate.
  • Regular reviews and updates of knowledge base content, including collateral and adhoc emergency/incident communications, policy/procedure and product information
  • Provide updates to staff on key changes and important updates using appropriate channels, including newsletters, emails and team meeting presentations.
  • In the event of a ship incident or customer impacting events, ensure timely and relevant details are provided to all frontline staff (including Sales BDMs) in an appropriate format.
  • Review and provide feedback and ‘voice of the customer' input on key marketing collateral, tools and projects
  • On call requirement and position forms part of our incident management response team if required

About you:

You have excellent communication skill and are an outgoing, confident, result driven, and resilient individual that loves working within a dynamic environment. Agility with strong attention to detail, you are a confident communicator who works across multiple stakeholders, competing deadlines and are comfortable offering ideas and solutions. With a willingness to learn new things, you thrive in a fast paced and dynamic environment always taking initiative to support business and team objectives. Aside from your fantastic communication, organisation and multi-tasking skills, you will have a strong work ethic and although you can work in a team, working autonomously is where you flourish. As part of a close-knit team, your outgoing personality and willingness to roll up your sleeves and get the work done will set you apart from your competitors.

We would love to hear from people with:

  • 1 – 2 years in a Communication role or a Graduate looking for their next step
  • Communication experience/exposure in public or private sector will be advantageous
  • Strong relationship building and influencing skills
  • Exceptional communication skills, both verbal and written, with a high attention to detail
  • Responsys and Sitecore systems experience - desirable
  • A high level of organisation and prioritisation skills with the ability to work in an autonomous manner
  • A high degree of initiative and problem-solving skills and general administration skills
  • Intermediate Excel, Word and PowerPoint

About Us:

Carnival Australia is part of the Carnival Corporation, the worlds' leading cruise holiday company, representing iconic brands including P&O Cruises, Princess Cruises, Cunard, Carnival Cruise Lines, Holland America Line and Seabourn. It's an exciting time to join the local team, with the resumption of cruising in Australia!

Although skills and experience is important, we are seeking someone with the right attitude to fit into our fun and supportive culture so, if you meet the majority of the above requirements, have a down to earth personality and solid work ethic, please send your application for consideration. Only suitable candidates will be contacted.

*Carnival Australia promotes diversity and inclusion across our workplace and encourages applications from all backgrounds and communities including people from Aboriginal and Torres Strait Islander communities, the LGBTQIA+ community and people living with disability.

*As part of our recruitment process and commitment to safety, suitable candidates will be required to undertake background checks which may include a police check, skills assessment/ testing, and reference checks as part of your application process.

**We will not be accepting unsolicited resumes from Agency recruiters. Any unsolicited resumes submitted will not be eligible for a placement fee. Only approved Recruiters on our panel will be engaged.

Important Notice

Carnival Australia which operates P&O Cruises Australia is aware that some people have received emails claiming to offer employment positions with P&O Cruises Australia. These job offers are false and completely at odds with P&O Cruises' employment practices and have been reported to relevant authorities in Australia. P&O Cruises Australia does not send unsolicited emails offering job opportunities. Career opportunities at Carnival Australia are shown via this website. Should you receive an unsolicited email claiming to offer job opportunities at Carnival Australia or P&O Cruises Australia, you should not respond. Such approaches should be reported to relevant authorities in your country of origin.