Dive into a sea of opportunities

I am here

Personal Cruise Consultant

Posted on 04-Jan-2023
Application Close Date: 21-Mar-2023
Job Details
Call Centre & Customer Service
Position Type:
Full Time
Job Reference:
  • Offering the option of full time WFH or full-time office based
  • Work Mon – Fri on a fixed roster of 9am - 5pm (no weekends).
  • Certified best place to work 2022

We have a fantastic opportunity for Personal Cruise Consultants to join our dedicated close-knit team! This role will see you proactively following up with prospective customers and guests who have interacted with our brands. Once you have assessed their needs, you will provide current promotional options then guide guests to transform their cruising interest into confident voyage choices and achieve personal and company sales targets – all while providing exceptional customer service.

First things first, check out what is on offer!

  • Competitive base + super + incentives + employee benefits and more!
  • Offering the option of full time remote or full-time office based
  • Fantastic Office location close to shops, public transport, restaurants, gyms and more!
  • An inclusive and diverse proud workforce
  • Annual salary review based on personal and company achieved targets
  • Supportive Health & Wellbeing – physical, mental, and financial health benefits
  • Fantastic family & friends discount on travel and On-board product launches
  • Reward & Recognition – attractive incentive schemes and recognition programs
  • Free activation cruises for you and your family

Your key responsibilities will include but are not limited to:

  • Provide excellent customer service and exceed customer expectations at every opportunity; selling the right cruise to meet customer needs
  • Build and maintain relationships with contacted leads to facilitate repeat business
  • Manage existing bookings to ensure accuracy and maintain information in required systems
  • Champion and be an ambassador for the Holland America Line team including working with and developing outbound processes
  • Pro-actively develop a lead follow-up process and strategy, including diary management to contact leads in a timely manner and the provision of further information

About You:

You will have hands on experience making outbound calls to drive customer sales, with a flair for customer service. You will be a passionate about Sales and Customer service with a background or passion for travel and tourism! A confidence to build strong customer relationships over the phone whilst nurturing loyal, reliable and long-term guest contacts. You are driven, focused and drive sales targets whilst ensuring the perfect end to end customer service. As part of a close-knit team, your outgoing personality and willingness to roll up your sleeves and get the work done will set you apart from your competitors.

To be successful in the role, you will demonstrate:

  • Recent experience as a Personal Cruise Consultant or Contact centre Sales environment
  • Proven customer service and sales experience, including a track record in achieving/exceeding targets
  • Outstanding communication skills, both verbal and written
  • Ability to work autonomously and part of a highly successful team
  • Excellent organisational and prioritisation skills, with the ability to coordinate multiple tasks
  • Confidence using a computer with intermediate MS Office
  • Strong administration, attention to detail and accuracy skills
  • Ability to be in the office for 3 weeks product and systems training to ensure you are set up for success! 

We are seeking someone with the right attitude to fit into our fun and supportive culture so, if you meet the majority of the above requirements, have a down to earth personality and solid work ethic, please send your application for consideration clearly noting your preference of working from home or in the office. Only suitable candidates will be contacted.

About Us:

For 149 years, Holland America Line has been a recognised leader in cruising, taking guests to exotic destinations around the world, delivered in a gracious and elegant style. Holland America Line's fleet of 11 modern classic ships cruise, travel to more than 425 ports of call in 100+ countries, on all seven continents. We are proud of our environmental program and as part of our collective social responsibility, the company, employees, and guests have joined to give back to communities and organizations around the world. Every Holland America Line employee is committed to providing a truly extraordinary experience for our guests. We look forward to welcoming you aboard! You will be a valued member of an exceptional team, representing two of the world's most popular cruise lines. Ready to join Holland America Line for a once-in-a-lifetime experience? 

*Carnival Australia promotes diversity and inclusion across our workplace and encourages applications from all backgrounds and communities including people from Aboriginal and Torres Strait Islander communities, the LGBTQIA+ community and people living with disability.

*As part of our recruitment process and commitment to safety, suitable candidates will be required to undertake background checks which may include a police check, skills assessment/ testing, and reference checks as part of your application process. 

*We will not be accepting unsolicited resumes from Agency recruiters. Any unsolicited resumes submitted will not be eligible for a placement fee. Only approved Recruiters on our panel will be engaged.

Important Notice

Carnival Australia which operates P&O Cruises Australia is aware that some people have received emails claiming to offer employment positions with P&O Cruises Australia. These job offers are false and completely at odds with P&O Cruises' employment practices and have been reported to relevant authorities in Australia. P&O Cruises Australia does not send unsolicited emails offering job opportunities. Career opportunities at Carnival Australia are shown via this website. Should you receive an unsolicited email claiming to offer job opportunities at Carnival Australia or P&O Cruises Australia, you should not respond. Such approaches should be reported to relevant authorities in your country of origin.