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Key Account Manager

Posted on 24-Nov-2022
Application Close Date: 15-Dec-2022
Job Details
Position Type:
Full Time
Job Reference:
  • Flexible work environment including 9-day fortnight option 
  • A close-knit dynamic team with a leader who promotes ‘thinking outside the box'
  • Brisbane or Gold coast locations only

With cruise industry booming, we have a newly created role for a Key Account Manager to join our P&O Australia Sales team. This role will see you responsible for strengthening P&O Cruises' market presence with our key distribution partners across Australia. As a principle point of contact for key accounts you will own the relationships and ensure P&O Cruises Australia is prominently and regularly promoted along with key account development and growth through planning, training, and marketing support, to achieve our financial objectives and to ensure that clients performance exceeds minimum contractual expectations.

First things first, check out what is on offer!

  • Competitive base + super + mobile and laptop
  • Named as one of the best places to work in Australia in the Great Place to Work® survey 2022.
  • Work life balance – 9 day (compressed hours) working fortnight with full time pay. Yes, that's a long weekend every fortnight!
  • Fantastic Chatswood office location close to shops, public transport, restaurants, gyms and more!
  • An inclusive and diverse proud workforce with an amazing culture
  • Annual salary review based on personal and company achieved targets
  • Supportive Health & Wellbeing – physical, mental, and financial health benefits
  • Fantastic family & friends discount on cruises and onboard product launches
  • Airline and Hotel discounts through our partners
  • Supportive parental leave for both primary and non-primary carers
  • Reward & Recognition – attractive incentive schemes and recognition programs

Key responsibilities will include but are not limited to:

  • Manages assigned allocated accounts and ensures long-term relationships are consistently maintained and developed
  • Grows revenue in accordance with targets by increasing market penetration through new and existing allocated account relationships
  • Identifies and develops incremental sales opportunities and facilitates accordingly
  • Leads/participates in trade shows, seminars etc. as needed.
  • Works with allocated account personnel and P&O Cruises Marketing team to develop a detailed marketing plan.
  • Works with allocated accounts, to ensure access and best use of promotional materials and collateral.
  • Provides feedback reports to inform management of competitive conditions, enhance promotional effectiveness and facilitate development of marketing strategies.
  • Completes own reporting and data analysis to provide to allocated accounts

About you:

As this is a newly created role, you will have extensive experience as a Key Account Manager with a passion for the travel or cruise industry. You are resilient, driven and demonstrate a high level of customer focus with commercial acumen and a focus on achieving results, with strong influencing, negotiation, presentation skills and ability to close the deal. You will have strong internal relationship building skills, with the ability to work with peers across multiple disciplines within a matrix structure. You will predominantly be working from home with your client interactions conducted virtually or over the phone with minimal in person meetings. This is a very autonomous role, you'll get great support from Sydney head office, but you'll need to be self-driven, motivated, and responsible. You'll need to be a confident public speaker, if you don't love presenting, this is not the role for you. You'll need to take pride in your follow through and have a voracious appetite for customer service and offering solutions using data.  Sound knowledge of the market, strong trade partnerships and the ability to be agile and pivot with an entrepreneurial spirit will set you apart from your competitors. 

We would love to hear from people with:

  • A minimum 5 years Key Account Manager experience within the tourism and travel industry (preferred)
  • Cruise industry experience highly regarded
  • Ability to build and nurture strong relationships with effective negotiating and influencing skills
  • Strong knowledge of local businesses and market trends
  • Proven ability to develop and deliver sales presentations with proficient skills with MS suite
  • Comprehensive experience with data extraction, report writing and developing strategies
  • The ability and willingness to attend trade events on evenings or weekends as required
  • Some interstate travels every quarter or as required
  • Proven experience with CRM software.

About Us:

Carnival Australia is part of the Carnival Corporation, the worlds' leading cruise holiday company, representing iconic brands including P&O Cruises, Princess Cruises, Cunard, Carnival Cruise Lines, Holland America Line and Seabourn. It's an exciting time to join the local team, with the resumption of cruising in Australia! At Carnival Australia we pride ourselves on promoting an inclusive and flexible workplace culture where individual differences are valued. We are committed to working with people's strengths and encourage applicants to approach us for any necessary adjustments.

We are seeking someone with the right attitude to fit into our fun and supportive culture so, if you meet the majority of the above requirements, have a down to earth personality and solid work ethic, please send your application for consideration. Only suitable candidates will be contacted.

*Carnival Australia promotes diversity and inclusion across our workplace and encourages applications from all backgrounds and communities including people from Aboriginal and Torres Strait Islander communities, the LGBTQIA+ community and people living with disability.

*As part of our recruitment process and commitment to safety, suitable candidates will be required to undertake background checks which may include a police check, skills assessment/ testing, and reference checks as part of your application process.

*We will not be accepting unsolicited resumes from Agency recruiters. Any unsolicited resumes submitted will not be eligible for a placement fee. Only approved Recruiters on our panel will be engaged.

Important Notice

Carnival Australia which operates P&O Cruises Australia is aware that some people have received emails claiming to offer employment positions with P&O Cruises Australia. These job offers are false and completely at odds with P&O Cruises' employment practices and have been reported to relevant authorities in Australia. P&O Cruises Australia does not send unsolicited emails offering job opportunities. Career opportunities at Carnival Australia are shown via this website. Should you receive an unsolicited email claiming to offer job opportunities at Carnival Australia or P&O Cruises Australia, you should not respond. Such approaches should be reported to relevant authorities in your country of origin.