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Guest Logistics Coordinator

Posted on 12-Aug-2019
Application Close Date: 02-Sep-2019
Job Details
Fleet and Technical Operations
Position Type:
Full Time
Job Reference:

Carnival Australia is part of the Carnival Corporation, the world's leading cruise holiday company, representing iconic brands including P&O Cruises, Princess Cruises, Cunard, Carnival Cruise Lines, Holland America Line and Seabourn.

Each cruise ship day turnaround involves large numbers of guests commencing and completing their cruise experience - time management and planning of the day's activities will involve high levels of forward planning. Reporting to the Manager, Guest Logistics this role will play a key component in ensuring the cruise day operation runs successfully. Duties may include but not be limited to:



  • Turnaround Logistics planning for all HA Group ships - involves the planning of turnaround day operations where guests embark and disembark their cruise in any of our homeports in Australia and NZ.
  • Coordinating transfer program to/from the airport / hotels (pre & post cruise),
  • Working with the appointed Ground Handler in each port to support and assist the planning of guest logistics operations
  • Travelling to home ports to observe operations when ships are disembarking and embarking guests
  • Assist in the planning of delay recovery plans


  • Processing all invoices
  • Updating financial and administration planning databases
  • Creating Logistics manuals for each ship/port

Customer Service

  • Answering internal pre cruise questions in relation to embarkation and disembarkation
  • Assist with post cruise queries from Customer Relations
  • Developing relationships with key stakeholders within the business ie Ship Administration departments, Customer Service and Port Operations teams, Ground Handlers and Port Agents


We encourage applications from professional and well-organised individuals who possess:

  • Cruise or Airport operational experience (highly desirable)
  • A proactive work ethic
  • Works well within a team environment
  • Flexible availability – this role contains weekend work when required
  • Excellent organisational and administrative skills
  • Intermediate MS Word and Excel capabilities
  • Excellent relationship development skills
  • Lateral thinking with an analytical mindset
  • Ability to work under pressure
  • Strong attention to detail - most important! 

At Carnival Australia we pride ourselves on promoting an inclusive workplace culture where individual differences are valued. We are committed to working with people's strengths and encourage applicants to approach us for any necessary adjustments.

Important Notice

Carnival Australia which operates P&O Cruises Australia is aware that some people have received emails claiming to offer employment positions with P&O Cruises Australia. These job offers are false and completely at odds with P&O Cruises' employment practices and have been reported to relevant authorities in Australia. P&O Cruises Australia does not send unsolicited emails offering job opportunities. Career opportunities at Carnival Australia are shown via this website. Should you receive an unsolicited email claiming to offer job opportunities at Carnival Australia or P&O Cruises Australia, you should not respond. Such approaches should be reported to relevant authorities in your country of origin.