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Cruise Consultant - Holland America Line and Seabourn

Posted on 10-Jul-2019
Application Close Date: 31-Jul-2019
Job Details
Call Centre & Customer Service
Position Type:
Full Time
Job Reference:
Note clipJD_HAL_Cruise Consultant G2_0719.docx (Word, 286KB)
Job Profile

For 145 years, Holland America Line has been a recognised leader in cruising, taking guests to exotic destinations around the world, delivered in a gracious and elegant style. Holland America Line's fleet of 14 modern classic ships cruise to more than 425 ports of call in 100+ countries, on all seven continents. We have extended hospitality and world-class service to more than 11 million guests. 

Seabourn pioneered small-ship, ultra luxury cruising, and continues to represent the pinnacle of that unique style of travel. Its fleet of intimate all-suite ships, sail to the world's most desirable destinations.


Our Cruise Consultants are the first point of contact for all guest booking enquiries, providing exceptional sales and service to ensure the attainment of sales targets and corporate objectives, focusing on driving cruise sales, encouraging customer loyalty and managing all pre-cruise booking enquiries.


We seek applications from customer service professionals who have a passion for travel and tourism and demonstrate:

  • Proven customer service and sales experience, including a track record in achieving/exceeding targets and key performance indicators
  • Demonstrated commitment to providing 5-star levels of service
  • Professional verbal and written communication skills
  • Self-motivation and a strong team orientation
  • Strong PC literacy


Please note that our Cruise Consultants are required to be flexible to be rostered anywhere between the hours of 8.30am and 7.00pm Mon- Fri (8 hour shifts); and 9.00am-5.00pm Saturday – we work off a rotating Saturday roster (if working on a Saturday, you will receive a day off during the week + Sunday's off).


Ready to join Holland America Line and Seabourn for a once-in-a-lifetime experience? 

Important Notice

Carnival Australia which operates P&O Cruises Australia is aware that some people have received emails claiming to offer employment positions with P&O Cruises Australia. These job offers are false and completely at odds with P&O Cruises' employment practices and have been reported to relevant authorities in Australia. P&O Cruises Australia does not send unsolicited emails offering job opportunities. Career opportunities at Carnival Australia are shown via this website. Should you receive an unsolicited email claiming to offer job opportunities at Carnival Australia or P&O Cruises Australia, you should not respond. Such approaches should be reported to relevant authorities in your country of origin.