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Cruise Consultant, Princess Cruises

Posted on 07-May-2019
Application Close Date: 28-May-2019
Job Details
Call Centre & Customer Service
Position Type:
Full Time
Job Reference:

Princess Cruises is the third largest cruise ship operator in the world and part of the world's leading cruise holiday company, Carnival Corporation (represented in the Asia Pacific region by Carnival Australia). Known as the Destination Experts, Princess Cruises visits more than 350 ports around the world. Locally, Princess Cruises has operated cruises for more than a decade and has five ships departing from Sydney, Brisbane, Melbourne, Fremantle and Auckland.  

Our Cruise Consultants are the voice of Princess Cruises, taking inbound calls and ‘click to chat' requests from direct customers and travel agents wishing to book a cruise holiday or with questions regarding an existing booking. Our cruise consultants are responsible for driving cruise sales, encouraging customer loyalty and ensuring all pre-cruise booking enquiries are answered in an efficient and courteous manner. 

We are currently recruiting for a cruise consultant to be based in our Chatswood Office (with a potential long term option to work from home). 

We seek applications from people with a strong desire to work within the travel and tourism industry who bring:

  • recent experience within a customer service position, either face to face or phone based
  • a commitment to providing a high level of customer service / sales through service
  • excellent verbal and written communication skills
  • strong interpersonal and relationship building skills
  • strong PC literacy with accurate and fast typing skills in order to handle multiple ‘click to chat' enquiries at once
  • self-motivation and a strong team orientation

All applicants need to have the flexibility to be rostered to work between 7am to 7pm Monday to Friday, and 8am to 4pm Saturday (Saturdays are on a rotational roster – if required to work on a Saturday shift, you will receive a day off during the week).

Important Notice

Carnival Australia which operates P&O Cruises Australia is aware that some people have received emails claiming to offer employment positions with P&O Cruises Australia. These job offers are false and completely at odds with P&O Cruises' employment practices and have been reported to relevant authorities in Australia. P&O Cruises Australia does not send unsolicited emails offering job opportunities. Career opportunities at Carnival Australia are shown via this website. Should you receive an unsolicited email claiming to offer job opportunities at Carnival Australia or P&O Cruises Australia, you should not respond. Such approaches should be reported to relevant authorities in your country of origin.