Dive into a sea of opportunities

I am here

Cruise Holiday Planner Administrator - Princess Cruises (12 Month Contract)

Posted on 12-Mar-2019
Application Close Date: 02-Apr-2019
Job Details
Call Centre & Customer Service
Position Type:
Full Time
Job Reference:

Princess Cruises is one of the largest cruise ship operators in the world and part of the world's leading cruise holiday company, Carnival Corporation (represented in the Asia Pacific region by Carnival Australia). Known as the Destination Experts, Princess Cruises visits over 350 ports around the world. Locally, Princess Cruises has operated cruises for more than 10 years and has five ships departing from Sydney, Brisbane, Melbourne, Fremantle and Auckland. 


Our Cruise Holiday Planner Administrator is responsible for providing support for the Cruise Holiday Planners through managing client and business service requests. The role will require the successful applicant to interpret and understand client's profiles, as well as provide exceptional customer service, whilst maintaining accurate information into the system and managing daily activities through efficient scheduling.


Other specific responsibilities will include:

  • Manage time and priorities to efficiently contact and service leads
  • Build and maintain relationships with contacted leads to facilitate repeat business for Cruise Holiday Planners
  • Display excellent customer service and exceed customer expectations at every opportunity
  • Action Siebel leads including reassignments, validation, sales and support
  • Service and schedule activities in Siebel
  • Service absent Cruise Holiday Planner requests
  • Maintain accurate records, including individual performance for personal measures


We seek applications from individuals with strong administrative skills, accompanied with a sales/customer service focus, who demonstrate:

  • Experience in an outbound or customer service environment
  • Proven ability to work within a target driven environment
  • Proven ability in time management and scheduling appointments
  • PC literacy in Windows, MS Office and other associated applications
  • The self-confidence to make outbound sales calls
  • Articulate communication and relationship building skills, with the proven ability to build a rapid rapport over the phone
  • Excellent attention to detail and ability to multi-task within a deadline-driven environment


Important Notice

Carnival Australia which operates P&O Cruises Australia is aware that some people have received emails claiming to offer employment positions with P&O Cruises Australia. These job offers are false and completely at odds with P&O Cruises' employment practices and have been reported to relevant authorities in Australia. P&O Cruises Australia does not send unsolicited emails offering job opportunities. Career opportunities at Carnival Australia are shown via this website. Should you receive an unsolicited email claiming to offer job opportunities at Carnival Australia or P&O Cruises Australia, you should not respond. Such approaches should be reported to relevant authorities in your country of origin.