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Casino CRM Manager

Posted on 02-Jan-2019
Application Close Date: 31-Jan-2019
Job Details
Marketing and Communications
Position Type:
Full Time
Job Reference:

Take the next step in your career with the world's largest travel leisure company. Carnival Australia, part of the Carnival Corporation, represents iconic brands in the ANZ region including P&O Cruises, Princess Cruises, Cunard, Carnival Cruise Line, Holland America Line and Seabourn. 

Reporting to the Director Casino Operations, and working collaboratively with several internal teams (including Global Casino Operations in Miami), this position will be responsible for developing and executing CRM and loyalty plans for Casino mass segments to grow a profitable casino business throughout Carnival Australia's ANZ-based vessels. 

Our successful candidate will contribute to and implement casino customer retention strategies, including regular past casino player communications and loyalty initiatives. 

We're keen to hear from people with 4+ years' experience in a B2C CRM lead nurture/loyalty position who bring:

  • strong customer data analysis and reporting ability
  • a knowledge of segmentation, data modelling, testing and measurement techniques
  • experience in delivering lifecycle CRM programs
  • an understanding of writing persuasive copy and experience in evaluating and developing digital creative
  • a high level of self-organisation and time management ability
  • great interpersonal, relationship building and stakeholder engagement skills, with a focus on the customer and team collaboration 

Please refer to the attached Job Profile for further information.

Important Notice

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