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Product and Inventory Specialist (Shore Tours) - Maternity Leave Contract

Posted on 07-Nov-2018
Application Close Date: 28-Nov-2018
Job Details
Shore Tours
Position Type:
Full Time
Job Reference:

Reporting to the Director, Destination Development, with a strong dotted line to the US, this position is one of six specialists responsible for analysing, negotiating and managing shore excursions inventory for Princess Cruises, P&O Cruises Australia, Holland America Line, Seabourn and Carnival Cruise Line in the APAC region.   This role is responsible for ensuring we have sufficient tour capacity to sell and to negotiate best departure times and additional space for our guests to ensure customer satisfaction and revenue targets are achieved.


Specific responsibilities include:

  • Supporting the Product Managers in managing, auditing and negotiating tour inventory of up to 150,000 individual tour departures, including initial allotment build and waitlist management
  • Identifying distressed inventory and suggesting content adjustments/cancellations, as well as tour retail adjustments to drive volume
  • Producing reports and monitoring inventory sales against plan for their region
  • Managing and continuously updating various databases, repositories, image libraries, tour and operator information and compliance requirement items to ensure they are accurate and up-to-date
  • Promptly actioning itinerary changes by negotiating with vendors and adjusting inventory for new, changed and/or cancelled calls
  • Work closely with Shore Excursion call centre and shipboard teams to amend bookings and communicate updates to guests. Act as a contact point for ship and call centre teams in relation to shore tour enquiries/adjustments/issues
  • Running regular reports, processing invoices, reconciling databases/systems, evaluating customer feedback scores and other administrative duties


We seek applications from people with travel industry experience – ideally incorporating exposure to yield/inventory management or product development – with:

  • Strong interpersonal, relationship building and stakeholder management skills
  • A high customer focus, combined with an understanding of commercial drivers
  • Strong organisational and planning skills, with the ability to work under pressure and multitask to meet deadlines
  • Analytical capabilities with a high level of attention to detail
  • Sound judgement, troubleshooting and problem solving ability
  • A flexible, adaptable and team centric approach
  • A proficiency in MS Office (intermediate Word, Excel and Powerpoint) and experience using databases or yield management systems
  • The technical ability and agility to learn and navigate new systems, learn and use web-based tools, troubleshoot and test


A Bachelor's Degree in Business or a related field would be highly regarded, but is not essential.

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