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Cruise Holiday Planner, Princess Cruises

Posted on 11-Sep-2018
Application Close Date: 02-Oct-2018
Job Details
Call Centre & Customer Service
Position Type:
Full Time
Job Reference:

Princess Cruises is one of the largest cruise ship operators in the world and part of the world's leading cruise holiday company, Carnival Corporation (represented in the Asia Pacific region by Carnival Australia). Known as the Destination Experts, Princess Cruises visits over 350 ports around the world. Locally, Princess Cruises has operated cruises for more than 10 years and has five ships departing from Sydney, Brisbane, Melbourne, Fremantle and Auckland.  

Our Cruise Holiday Planners are responsible for selling exciting cruise holidays and related products via outbound calls to ‘warm' customers, utilising sales techniques to ensure KPIs and sales targets are met during a given period. 

Other specific responsibilities will include:

  • Interpreting and understanding the potential customers' profile and selling the benefits of the product that best fit their needs
  • Providing exceptional service levels throughout the entire sales cycle, ensuring a positive experience for each and every customer
  • Tailoring service levels to a variety of leads, including: referrals; brochure requests; booking cancelations; future cruise credits/deposits; and applicable Loyalty Programs
  • Monitoring of bookings to ensure accuracy and maintain information in system logs and records
  • Abiding by various legislative requirements applicable to Australian Consumer Law 

We seek applications from sales-focused professionals with a passion for creating their own client base, who demonstrate:

  • Success in a sales environment, with a proven track record in meeting /exceeding sales targets and KPIs
  • The self-confidence to make outbound sales calls
  • Articulate communication and relationship building skills, with the proven ability to build a rapid rapport over the phone
  • A commitment to providing a 5-star level of customer service
  • A strong lateral thinker, with the ability to think ‘outside the box'
  • Computer proficiency, with an intermediate knowledge of Word and Excel
  • The ability to be rostered to work 9am-5pm or 930am to 530pm Monday to Friday.

*Please note – there may be a requirement to work Saturday's during peak periods of the year. This would be on a rotational roster.


Important Notice

Carnival Australia which operates P&O Cruises Australia is aware that some people have received emails claiming to offer employment positions with P&O Cruises Australia. These job offers are false and completely at odds with P&O Cruises' employment practices and have been reported to relevant authorities in Australia. P&O Cruises Australia does not send unsolicited emails offering job opportunities. Career opportunities at Carnival Australia are shown via this website. Should you receive an unsolicited email claiming to offer job opportunities at Carnival Australia or P&O Cruises Australia, you should not respond. Such approaches should be reported to relevant authorities in your country of origin.