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Senior Guest Relations Specialist - P&O Cruises

Posted on 09-Apr-2018
Application Close Date: 30-Apr-2018
Job Details
Call Centre & Customer Service
Position Type:
Full Time
Job Reference:

Do you have:

  • Strong experience within the travel industry and/or complaint handling roles?
  • Case management experience, with the ability to troubleshoot and problem solve?
  • High levels of initiative with the ability to make critical decisions in the best interests of both the customer and the company?

Look no further, say hello to opportunity!

Australia's most iconic cruise line seeking a customer focused professional to join our dynamic shore-based Guest Relations Team to perform the following responsibilities, which are essential to fit in with this diverse role: 

  • Review, respond and resolve customer complaints inclusive of all pre-travel, during cruise and post cruise issues
  • Liaise with various internal stakeholders/departments to investigate claims, ensuring validity and accuracy of key information presented
  • Potential deployment to assist valued customers
  • Flexible availability – this position will require the successful applicant to be ‘on-call' on a rotational basis in addition to regularly being rostered to work on a Monday to Friday basis

 It's an exciting time to join P&O Cruises, we provide exciting benefits such as flexible work environment with the option of a 9 day fortnight; The brand is also investing heavily in the refresh of its existing fleet; plus an exciting new ship will be launched in 2020! 

Important Notice

Carnival Australia which operates P&O Cruises Australia is aware that some people have received emails claiming to offer employment positions with P&O Cruises Australia. These job offers are false and completely at odds with P&O Cruises' employment practices and have been reported to relevant authorities in Australia. P&O Cruises Australia does not send unsolicited emails offering job opportunities. Career opportunities at Carnival Australia are shown via this website. Should you receive an unsolicited email claiming to offer job opportunities at Carnival Australia or P&O Cruises Australia, you should not respond. Such approaches should be reported to relevant authorities in your country of origin.